Auto Response not working

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Suraj Mandhare
Znuny newbie
Posts: 1
Joined: 28 Feb 2011, 16:06
Znuny Version: 3.0.5-01

Auto Response not working

Post by Suraj Mandhare »

Getting the following error and also auto response not working when new ticket is created..


Mon Feb 28 19:26:32 2011 error OTRS-otrs.PostMaster.pl-10 Can't send to 'root@zeus.fs.capgemini.com': 000! Enable Net::SMTP debug for more info!

What can be the issue?
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Auto Response not working

Post by crythias »

What happens when you send an email to that exact address in your mail client? Usually, root@ isn't a valid email address anyway, but your situation may vary.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:
Contact crythias

Re: Auto Response not working

Post by crythias »

By the way, there is no need to cross post on these forums. Those of us who reply read everything.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
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