Can't connect to POP3

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Ravikummary
Znuny newbie
Posts: 17
Joined: 16 Feb 2011, 12:17
Znuny Version: 2.4
Real Name: Ravi
Company: Patni Telecom Systems
Location: Hyderabad, India
Contact:

Can't connect to POP3

Post by Ravikummary »

Hi,

I have configured my otrs with gmail in the Admin-> Postermaster mail account.

I have given my hostname login of my gmail account and the required fields.

But when i click on "Run now!" to check if everything is fine i am getting the below error.

Error: POP3: Can't connect to 10.150.64.12

Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.12.1 OS: linux Time: Wed Mar 2 13:14:52 2011

Message: POP3: Can't connect to 10.150.64.12

Traceback (7700):
Module: Kernel::System::MailAccount::POP3::_Fetch (v1.6.2.1) Line: 87
Module: Kernel::System::MailAccount::POP3::Fetch (v1.6.2.1) Line: 45
Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380
Module: Kernel::Modules::AdminMailAccount::Run (v1.7) Line: 62
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

Is there any fault with my hostname or do i need to configure any more pearl modules or any other software in otrs?

Can you please help!
moderator note: post moved because it had no relation to old topic thread
Many Thanks,
Ravi
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Can't connect to POP3

Post by jojo »

check your firewalls, ask your network guys etc...

(this is not an otrs error!)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Ravikummary
Znuny newbie
Posts: 17
Joined: 16 Feb 2011, 12:17
Znuny Version: 2.4
Real Name: Ravi
Company: Patni Telecom Systems
Location: Hyderabad, India
Contact:

Re: Can't connect to POP3

Post by Ravikummary »

Thanks jojo, you are right..!!

Can you please tell me how do i receive notification emails for ("en::Agent::AddNote", "en::Agent::Escalation", "en::Agent::PendingReminder" etc).

Right now I'm only able to receive notification email when a new ticket is raised/ when i move ticket to other queue/ when i change owner of the ticket.

I need otrs to notify me with all the notifications.

Please help!!
Many Thanks,
Ravi
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