Listening to Audio Attachments

[bogentu]

I am running OTRS 3.0.5 on Mac OSX. We have a voicemail system that converts the message to mp3 files and emails them. I have set OTRS to accept these messages as a new ticket. Although the mp3 attachment is there and can be downloaded, I'd like to be able to listen to them within the browser instead of having the agent download the file to their computer and then play it. Can this be done?

[bogentu]

Sorry for the bump, but does anyone know if this can be done?

[sfs]

In order to play an audio file without downloading it to your computer you need to setup some kind of streaming service. If the audio file is attached to the email/ticket then it's just a file and in order to play it you have to download it. So if you wish you to have your voicemail streamed you have to set up some external server which will make all those recordings available as audio streams and then inlcude a link to the audio stream in the email.

[crythias]

Although if you can code am m3u text file for the link, http://en.wikipedia.org/wiki/M3U it should help stream it on demand.

That is not built into OTRS, but it doesn't seem unreasonable to program.

[bogentu]

That's an interesting idea...I don't really know much about m3u (or OTRS for that matter) but I'm sure I can figure it out. Any suggestions on where to start? I'm assuming this would need to be integrated with the perl modules that handle the web interface.

The attachment would be in the database, so it would seem that the file would first need to be downloaded somewhere (/tmp probably) and then referenced for playback somehow.