Postmaster Filter and CustomerID

[jforrow]

Hi,
I have a postmaster filter setup to assign emails from @prog-base.com to the CustomerID PPB as follows:

Filter Condition
Header 1: 'From' Value 1:'@prog\-base\.'
Set email headers
Header 1: 'X-OTRS-CustomerNo' Value1:'PPB'

This works fine. However, I have a customer with the email address and userID 'user.name@prog-base.com' which should have the customerID 'PPBTRI'

This user's Customer detail is as follows:

Firstname : user
Lastname : name
Username : user.name@prog-base.com
CustomerID : PPBTRI

But tickets from this email address are still assigned to CustomerID PPB. I thought OTRS would identify a match on the 'From' address and username and set the correct Customer ID, regardless of the postmaster filter.

The postmaster filter exists only to catch any emails from people that haven't been setup in OTRS yet.