error during encryption smime

[Martis]

hi,

i'm working for a it-service of a university faculty.

We use OTRS 3.0.5 with debian lenny 5.04, mySQL and openssl 0.9.8g.
For sending e-mails we use smtp.
We use smime and we have an ssl-client-certificate for our mail adress.

Signing emails works perfectly. openSSL also verifys incoming signed e-mails.

But with encrypting and decrypting we have problems.

I can open encrypted e-mails butdont see a decrypted text.

If we want to send anwsers via outgoing e-mail encrypted, it fails.
In the new-anwser window, i can choose the public key of the receiver,
to encrypt.

the sending aborts and we got an error message.
The recipient does not receive an email.
But the outgoing anwser is stored in the ticket database.

here is the error:

Code: Select all

Fehlermeldung: ?

(Means Error: ?)

Code: Select all

Fehlerdetails:

Backend ERROR: OTRS-CGI-42 Perl: 5.10.0 OS: linux Time: Tue Jan 25 00:24:12 2011

Message: ?

Traceback (2205):
Module: Kernel::Output::HTML::Layout::Error (v1.345) Line: 1121
Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.345) Line: 1100
Module: Kernel::Modules::AgentTicketEmail::Run (v1.160) Line: 967
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58) Line: 838
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

we are out of ideas.

greetings
david

[tdussa]

Did you find any solution or any hints for this problem? We've run into the same situation...

Cheers,
Toby.

[Martis]

No. And - we don't know why - it's getting worse.
Yesterday we had to turn off SMIME Encryption, because OTRS crashed on viewing a ticket which is signed (by an ssl client certificate)

I hope that OTRS 3.0.6 will solve these probleme
( - 2011-01-27 Fixed bug#6729 - SMIME-Encryption broken in Interface. )

We'll try it in a few days.

Can you discribe, whats happening in your system?
Exactly the same? Can you read smime encrypted incoming tickets?