Tickets getting assigned to wrong queue

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kvenable
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Joined: 08 Mar 2011, 15:50
Znuny Version: 3.0.5

Tickets getting assigned to wrong queue

Post by kvenable »

I know this is probably a simple setting I'm missing somewhere, but any emails that get sent from our agent's email addresses get thrown into a 'Systems Notification' queue that we have setup instead of just 'Raw'.

There are no PostMasterFilters that would do this. Do I need to everyone up with a profile under Email Settings > Email Addresses and route to the 'Raw' queue there?
crythias
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Re: Tickets getting assigned to wrong queue

Post by crythias »

It would be under the Email addresses setting. You probably have assigned to the queue based upon system email address.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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kvenable
Znuny newbie
Posts: 2
Joined: 08 Mar 2011, 15:50
Znuny Version: 3.0.5

Re: Tickets getting assigned to wrong queue

Post by kvenable »

I only have two addresses in 'Email Addresses', and neither of which are the ones being affected.

Is there a way I can check some logs somewhere to see how OTRS is assigning queues to these?
crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: Tickets getting assigned to wrong queue

Post by crythias »

You can check the System Log in admin...
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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