I am working on a project to implement OTRS initially for Request Fulfillment. One of the requirements is to generate a new request on a a regular basis to act as a reminder for the Service Desk team to do something. So we would need to define a template and get OTRS to generate the ticket on a weekly, monthy, quartly or yearly basis.
I thought we could use the gerneric agent to do this, but this only seems to work on existing tickets.
any ideas? I thought about using the mail account to create a script to send a new email
[Resolved] Regular request generation
Moderator: crythias
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robpinnington
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[Resolved] Regular request generation
Last edited by robpinnington on 31 Mar 2011, 15:01, edited 1 time in total.
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crythias
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Re: Regular request generation
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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robpinnington
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Re: Regular request generation
crythias
thanks for the link. a bit above my head, but I am only the project manager ,-)). I'll get the admin/developers to have a look and see if it makes sense to them . If not I'll come back to you
thanks for the link. a bit above my head, but I am only the project manager ,-)). I'll get the admin/developers to have a look and see if it makes sense to them . If not I'll come back to you