Auto Reply - Reply to all

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tontonsam
Znuny newbie
Posts: 5
Joined: 10 Mar 2011, 10:12
Znuny Version: 3.0.4

Auto Reply - Reply to all

Post by tontonsam »

Hi all,

I have configured the auto reply after a Ticket creation, can the auto reply can make a "Reply to all" ?

Today, my auto reply only reply to the customer email, and if they are some people in copy, they don't have the auto reply.

Thanks for your help.

Sam

My version of OTRS is : 3.0.4
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: Auto Reply - Reply to all

Post by jojo »

no
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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