Template text in New Request

andry79fi · Post by **andry79fi** » 03 Mar 2011, 10:44

hello
there's a WAY to set a template TEXT when i create a new (mail or phone) request ?

scotthammy · Post by **scotthammy** » 09 Mar 2011, 17:48

I would also like something like this, Maybe dropdown list to select from in our case, what type of hardware is being sent in.

Post by **crythias** » 09 Mar 2011, 17:58

For DDL, use a Free Text Field.

scotthammy · Post by **scotthammy** » 10 Mar 2011, 16:27

crythias wrote:For DDL, use a Free Text Field.

Setup two free text lists. however they are not showing when creating a new phone or email ticket, what am I missing.

This is really great software!

Post by **crythias** » 10 Mar 2011, 16:52

You have to enable the Free Text Fields to show in the Admin/SysConfig.

scotthammy · Post by **scotthammy** » 10 Mar 2011, 17:09

Has been Ticked?

Whats the sysconfig menu call for switch this on if this is not the correct one?

Post by **crythias** » 10 Mar 2011, 17:30

You have to enable the particular freetext for the screens that are appropriate to see it.
http://forums.otrs.org/viewtopic.php?f=62&t=4979

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