hello
there's a WAY to set a template TEXT when i create a new (mail or phone) request ?
Template text in New Request
Moderator: crythias
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Re: Template text in New Request
I would also like something like this, Maybe dropdown list to select from in our case, what type of hardware is being sent in.
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Re: Template text in New Request
For DDL, use a Free Text Field.
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Re: Template text in New Request
Setup two free text lists. however they are not showing when creating a new phone or email ticket, what am I missing.crythias wrote:For DDL, use a Free Text Field.
This is really great software!
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Re: Template text in New Request
You have to enable the Free Text Fields to show in the Admin/SysConfig.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Template text in New Request
Has been Ticked?
Whats the sysconfig menu call for switch this on if this is not the correct one?
Whats the sysconfig menu call for switch this on if this is not the correct one?
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Re: Template text in New Request
You have to enable the particular freetext for the screens that are appropriate to see it.
http://forums.otrs.org/viewtopic.php?f=62&t=4979
http://forums.otrs.org/viewtopic.php?f=62&t=4979
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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