Template text in New Request

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andry79fi
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Template text in New Request

Post by andry79fi »

hello
there's a WAY to set a template TEXT when i create a new (mail or phone) request ?
scotthammy
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Re: Template text in New Request

Post by scotthammy »

I would also like something like this, Maybe dropdown list to select from in our case, what type of hardware is being sent in.
crythias
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Re: Template text in New Request

Post by crythias »

For DDL, use a Free Text Field.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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scotthammy
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Re: Template text in New Request

Post by scotthammy »

crythias wrote:For DDL, use a Free Text Field.
Setup two free text lists. however they are not showing when creating a new phone or email ticket, what am I missing.

This is really great software!
crythias
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Re: Template text in New Request

Post by crythias »

You have to enable the Free Text Fields to show in the Admin/SysConfig.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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scotthammy
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Re: Template text in New Request

Post by scotthammy »

Has been Ticked?

Whats the sysconfig menu call for switch this on if this is not the correct one?
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crythias
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Re: Template text in New Request

Post by crythias »

You have to enable the particular freetext for the screens that are appropriate to see it.
http://forums.otrs.org/viewtopic.php?f=62&t=4979
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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