[RESOLVED] Pending auto close+

[iztok]

Hi, ticket with that state is not shown on the Dashboard. How can I make it show?

[crythias]

You may add additional state TYPES (pending auto) to the dashboard from the SysConfig

[iztok]

StateType=open;StateType=pending reminder;pending auto close+;

If I add this, ticket with that state isn't shown on dashboard. Editing
Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Frontend::Agent::Dashboard;SysConfigGroup=Ticket;#

[crythias]

not states, state types: pending auto

[iztok]

Thank you, missed the obvious

[mshi]

not states, state types: pending auto

How to add state type of "pending auto" in SysConfig?

Could you post the screen shot?

Thanks in advance,

Mshi

[iztok]

not states, state types: pending auto

How to add state type of "pending auto" in SysConfig?

Could you post the screen shot?

Thanks in advance,

Mshi

Hi,

in SysConfig:

DashboardBackend###0130-TicketOpen

Key: Attributes
Content: StateType=open;StateType=pending reminder;StateType=pending auto;