Database Password Retrieval

[starstreak]

I followed the Ubuntu 10.04 guide to install OTRS and it did install properly, however I used a password generator to create a password for the OTRS database. As indicated under the Web installer section, I attempted to retrieve the password from the /opt/otrs/Kernel/Config.pm file so that I could setup the Apache::DBI module, however line 48 of the Config.pm file reads

Code: Select all

$Self->{'DatabasePw'} = 'bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs ';

This seems odd to me, since this is a command I ran earlier in the process to setup the proper permissions for the directory and has nothing to do with the database. What's even stranger is that I am able to login to OTRS without a problem. Going to http://localhost/otrs-web/ brings me to the login page, and I can interact with the system. I am getting errors when I attempt to go to http://localhost/otrs/, and I don't know if they are normal or not:

Software error:

slurp_filename('/var/www/otrs') / opening: (2) No such file or directory at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 541
For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.

Furthermore, the file that the instructions are telling me to modify and enable Apache::DBI does not run:

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root@server:/opt/otrs# /opt/otrs/scripts/apache2-perl-startup.pl 
[Thu Mar 10 11:43:25 2011] apache2-perl-startup.pl: Use of uninitialized value $ENV{"MOD_PERL"} in pattern match (m//) at /opt/otrs/scripts/apache2-perl-startup.pl line 28.
Status: 500
Content-type: text/html

<h1>Software error:</h1>
<pre>MOD_PERL not used! at /opt/otrs/scripts/apache2-perl-startup.pl line 28.
</pre>
<p>
For help, please send mail to this site's webmaster, giving this error message 
and the time and date of the error.

</p>
[Thu Mar 10 11:43:25 2011] apache2-perl-startup.pl: MOD_PERL not used! at /opt/otrs/scripts/apache2-perl-startup.pl line 28.

Again, since I've never used OTRS I'm unsure of whether or not this is actually a problem. It seems like everything works within the web interface, but I'm concerned about these strange back-end errors.

[crythias]

that OTRS is working at all is interesting, but probably won't work again after restart of apache, so you'll need to figure that out.