Set ticket owner (to customer) upon ticket creation

[iztok]

Where can I change ticket owner upon ticket creation? You can define in queue to lock the ticket after followup.

But I cannot seem to find a way to assign owner to newly created ticket (owner should be customer who sent email) when email is recieved to OTRS system.

[crythias]

owner should not be the customer who sent the mail. You shouldn't be having agents submit tickets via email because anyone can spoof an agent email address.

If you want to do this, you'll need to use a generic agent based upon customer email address.