Impossible to send message

[yennick]

Hello All,

I'm new to OTRS and we suddenly run into the following error;
Error Message: Impossible to send message to: Full name <name@tld.tld>

Code: Select all

Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri Mar 18 13:14:21 2011

Message: Impossible to send message to: Yennicq De Cock <info@yennicq.be> .

Traceback (2596): 
   Module: Kernel::System::Ticket::Article::ArticleSend (v1.274) Line: 2042
   Module: Kernel::Modules::AgentTicketCompose::Run (v1.124) Line: 525
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: D:\OTRS\OTRS\bin\cgi-bin\index.pl (v1.89) Line: 45

I'm not sure what it means and how to solve it, so your input will be much appreciated!

Thank you!

[crythias]

It means you have defined no way to send email. Please fill out your signature.

[yennick]

Hello,
Thank you for your reply.
I did set a way to sent email.
In the sysconfig the setting in Core::Sendmail is set to SMTP.
We do not require authentication on our mailserver, so that is not filled in nor check on.

This is what I found in the otrs.log file

Code: Select all

[Fri Mar 18 13:14:21 2011][Info][Kernel::System::Email::Send] Error sending message
[Fri Mar 18 13:14:21 2011][Error][Kernel::System::Ticket::Article::ArticleSend][2042] Impossible to send message to: user@tld.tld .
[Fri Mar 18 13:27:09 2011][Error][Kernel::System::Email::SMTP::Send][145] Can't send to 'user@tld.tld': 5505.7.1 Unable to relay
! Enable Net::SMTP debug for more info!
[Fri Mar 18 13:27:09 2011][Info][Kernel::System::Email::Send] Error sending message
[Fri Mar 18 13:27:09 2011][Error][Kernel::System::Ticket::Article::ArticleSend][2042] Impossible to send message to: user@tld.tld

The strange part is, it worked before, the only thing I've changed is DefaultCharset in Core to ISO-8859-1

From the otrs server I am able to ping the mailserver to.

[crythias]

"Unable to relay" means your smtp server doesn't allow you to relay. This is not OTRS related.