Hi,
I cant really figure out this,
We have a couple of tickettypes that we have renamed to swedish so that our users will be happy;
Incident
Incident::Katastrof
Problem
Ändring
Ändring::Avbruten
Ändringsbegäran
My problem is that OTRS show this like
Ändring
Ändring::Avbruten
Ändringsbegäran
Incident
Problem
ie it puts Ä in same collation position as A, how can i change this?
Sorting by swedish alphabet?
Moderator: crythias
Sorting by swedish alphabet?
--
ORTS 3.0.6, Linux, MySQL, ActiveDirectory integration for Customer.
ORTS 3.0.6, Linux, MySQL, ActiveDirectory integration for Customer.
Re: Sorting by swedish alphabet?
ive got this problem in the iPhone also
--
ORTS 3.0.6, Linux, MySQL, ActiveDirectory integration for Customer.
ORTS 3.0.6, Linux, MySQL, ActiveDirectory integration for Customer.
Re: Sorting by swedish alphabet?
you can not change this...
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Sorting by swedish alphabet?
Because?
Ive got the soruce for everything except the iphone app so of course i can change this. just woundering if someone else have tried before.
Ive got the soruce for everything except the iphone app so of course i can change this. just woundering if someone else have tried before.
--
ORTS 3.0.6, Linux, MySQL, ActiveDirectory integration for Customer.
ORTS 3.0.6, Linux, MySQL, ActiveDirectory integration for Customer.
Re: Sorting by swedish alphabet?
changing code will prevent you from easy updating
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Sorting by swedish alphabet?
yes of course.
--
ORTS 3.0.6, Linux, MySQL, ActiveDirectory integration for Customer.
ORTS 3.0.6, Linux, MySQL, ActiveDirectory integration for Customer.
-
- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: Sorting by swedish alphabet?
I do not have the time to get deeper into this, so I just give a hint:
You could set mySQLs collation to your needs. In case these values are sorted due to 'ORDER BY' instead of 'sort()' in perl you will get what you want.
You could set mySQLs collation to your needs. In case these values are sorted due to 'ORDER BY' instead of 'sort()' in perl you will get what you want.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems