Customize the Ticket# number in phone tickets

[rohit1]

Hi all,

How can we customize the Ticket# number in the Phone Ticket according to our own need, please suggest, looking forward for your kind reply

Regards
Rohit Singh

[ferrosti]

There is only ONE kind of ticket number possible in OTRS. OTRS does not distinguish between phone and email tickets based on ticket numbers.
You can change the ticket number generator to meet your needs, though.
I wrote a custom TNG and it works fine. Just have a look at the existing TNGs and write a new one. Then place it in the TNG directory and activate it.

[rohit1]

Hi Ferrosti,

Thanks for the info, please tell in detail how to change the ticket number generator to meet our needs, looking forward for your kind act.

Regards
Rohit Singh

[crythias]

http://forums.otrs.org/viewtopic.php?f=61&t=7033
http://forums.otrs.org/viewtopic.php?f=62&t=7242
http://forums.otrs.org/viewtopic.php?f=62&t=5246