Upgrade Issues

[stonkers]

OK, having a few issues after upgrading to 3:

1) When I log in to the customer web interface, I get an error: Cannot read property 'style' of null with some references to som javascript files
>I tried to fix this by changing the charset (#14 in install doc), but that doesn't fix it
2) When trying to run step 14 in the install doc:

I have:

Code: Select all

$Self->{'Frontend::Themes'} = {
  'LMCO' => '1',
  'Lite' => '1',
  'Standard' => '1'
};

So I try to fix it by going to SysConfig / Core::Web / Frontend::Themes and pushing the reset arrow, but that says: Can't write ConfigItem!

Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Mar 18 14:11:14 2011

Message: Can't write ConfigItem!

Traceback (16448):
Module: Kernel::Modules::AdminSysConfig::Run (v1.112) Line: 174
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 45
Module: (eval) (v1.89) Line: 204
Module: ModPerl::RegistryCooker::run (v1.89) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.89) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

From root of otrs, it's owned by apache:apache and perms are set to 755. Any help?

Thanks,
Eric

[stonkers]

Anybody? Anything? Debug techniques, anything...

[crythias]

This doesn't appear to be a problem with OTRS, though screen shots might help...

[jojo]

please run the SetPermissions script as described in the INSTALL file

[stonkers]

I did run all steps Jojo. It was slightly confusing which user to run each step as. I'm running all steps other than the one that says specifically to run as apache as the root user. Please let me know if I need to change this because, at this point, I've already backed out my upgrade and am running it again.

Thanks,
Eric

[stonkers]

Also, should there be a step between step 5 and 6 to restart the service before proceeding? The output of the rpm says to do it, but I followed the doc instead. I'm going to do the same this time, but please let me know if I'm incorrect. Thanks again!

[stonkers]

OK, I'm at the step where it says to set permissions and it says "If tarball was used". I used the rpm. I'm going to run it anyway this time since you told me to...

[stonkers]

I think I've figured out what happened. When I went to su to the ois user, it didn't work because the ois user didn't have a proper shell. So I did a >chsh ois and set it to /bin/bash. I'm going to fall the rest of the way back again and start over. Would have been nice if it had actually told me that my su failed...

[jojo]

what is a ois user? OTRS should have a user otrs... And if your su is working or not will be shown normally in your shell (if configured to show actual username)

[stonkers]

Sorry, meant otrs user. su didn't work because the user had an invalid shell (seems like it was set to /bin/none or something like that). I didn't set up this machine originally, the person who did no longer works here...