[SOLVED] No personal queues to follow in new/edit agent !

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benoitm
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Joined: 21 Mar 2011, 10:22
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[SOLVED] No personal queues to follow in new/edit agent !

Post by benoitm »

Hi !

I have a big problem with no log error in OTRS agent interface.

With an existing user or when I configure a new one, "queues to follow" item is empty ! look at the screenshot (sorry it's in french but it represent a user personnal configuration interface)

Image

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How to solve this ! :(

(on my DB, all is ok in queues (postmaster / junk .... exist)
Last edited by benoitm on 23 Mar 2011, 23:23, edited 1 time in total.
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crythias
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Re: No personal queues to follow in new/edit agent !

Post by crythias »

Agents who don't belong (rw) to groups that queues are members of won't see the queues.
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jojo
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Re: No personal queues to follow in new/edit agent !

Post by jojo »

the agent is not assigned to Groups or Queues
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crythias
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Re: No personal queues to follow in new/edit agent !

Post by crythias »

@jojo were you addressing me or benoitm? If I made a mistake in what I wrote, I would like to fix it.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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jojo
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Re: No personal queues to follow in new/edit agent !

Post by jojo »

The list will show all queues with ro permissions. So it seems that the user has no assignment to groups or roles
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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benoitm
Znuny newbie
Posts: 34
Joined: 21 Mar 2011, 10:22
Znuny Version: 3.0.6

Re: No personal queues to follow in new/edit agent !

Post by benoitm »

Solved with creating new queue and assign it to agent...

Thanks, I will need your help maybe soon !

bye
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