When i go to "customers" in otrs, I see my php created customers, and in my database, all customer_user fields are filled for this customer BUT when I click on this customer (for example in right column in one of his ticket), otrs go to edit client page but all the fiel are empty ! As if OTRS have no info about this customer
Can you help me? It's verry ennoying
EDIT : here is my php code to create user (that is inside function which is inside a class), repeat in OTRS database all seems to be ok
Code: Select all
$otrs_user_login = $this->soapclient->__soapCall("Dispatch", array($this->user, $this->pass,
"CustomerUserObject", "CustomerUserAdd",
"Source", 'CustomerUser', # CustomerUser source config
"UserFirstname", utf8_encode($c_infos['customers_firstname']),
"UserLastname", utf8_encode($c_infos['customers_lastname']),
"UserCustomerID", utf8_encode($c_infos['customers_id']),
"UserLogin", utf8_encode($rdmLogin),
"UserEmail", utf8_encode($c_infos['customers_email_address']),
"UserPhone", utf8_encode($c_infos['customers_telephone']),
"UserFax", utf8_encode($c_infos['customers_fax']),
"UserMobile", utf8_encode($c_infos['customers_telephone']),
"UserStreet", utf8_encode($c_address['entry_street_adress']),
"UserZip", utf8_encode($c_address['entry_postcode']),
"UserCity", utf8_encode($c_address['entry_city']),
"UserCountry", utf8_encode($pays),
"ValidID", 1,
"UserID", 1,
));