Sendmail problem

[anna]

Hi,

I have a weird problem with responding to emails from my OTRS (Forwarding or Replying. Fetch emails and incoming emails are working):
I have several queue i.e QUEUE_1 connected with email address: queue1@mycompany.com, QUEUE_2 with email address: queue2@mycompany.com etc.

I can send email (Forward/Reply) from QUEUE1 ONLY when the "Edit Config Settings in Framework -> Core::Sendmail" in SysConfig has the SendmailModule::AuthUser set to queue1@mycompany.com and SendmailModule::AuthPassword is set to queue1password. In the same time I cannot send any emails from QUEUE_2. When I am trying to do so, the behavior of the OTRS is following: my browser tries to save index.pl (IE, Firefox) and the pop-up window "Compose answer for ticket" freezes.

Then I change the Sendmain credentials to queue_2@mycompany.com I am able to reply to emails from QUEUE_2, but not form QUEUE_1.

Additionally - there is absolutely nothing saved in the log - no errors at all.

I am positive that the problem is in OTRS, not at our email server.

Any idea ? Pleases help!

Anna

[ferrosti]

Well, there seem to be a couple of problems.

1) OTRS should not hand out index.pl for download in case of malfunction.
2) For me it seems that your mailserver does not allow sending mails with different mailaddresses than those matching your mailbox name (which is very common).

There are two ways to go:
1. Create an otrs mailbox on your mailserver and assign all wanted mailaddresses to this mailbox. Use a filter in OTRS to hand out these mails to the correct queues. Sending should now be possible.
2. Use sendmail itself in case you are running OTRS on linux. In this case your linux server must be allowed to relay mails to your mailserver. You need to set this in your postfix config, as well as your mailservers config.