Remove characters from body of tickets

[PCS Brad]

is it possible to to remove the > characters when you specify <OTRS_AGENT_BODY[50]>?? here is what i mean

> my comments
> are posted
>here when
> i close or note
> a ticket

So i want to get rid of the ">" and just have the text

thanks,

[ferrosti]

Have a look at
SysConfig Frontend::Agent::Ticket::ViewCompose
Parameter Ticket::Frontend::Quote

[PCS Brad]

that was it! thanks so much!

[PCS Brad]

I take it back sorry. When i put in a note, that ">" is still there when in the reponse to the customer.

[robpinnington]

I am happy to be corrected but you changed SysConfig Frontend::Agent::Ticket::ViewCompose
there is probably another item you need to change like

SysConfig Frontend::Agent::Ticket::Viewnote
or some such. I'll check tomorrow am and repost for you