Ticket Create Failure

[mail2vsdvg1]

Hi All,

I am working on OTRS and OpenNMS integration. so got OTRS Ticket plugin from the following link and follow
the procedure provided in that link.

http://www.opennms.org/wiki/OTRS_Troubl ... ntegration

and i have created user/password in OpenNMS opennms/opennms

I add nodes in OpenNMS and alarms are creating in OpenNMS for different services.

When i press button create ticket, in Ticket State it is showing CREATE_PENDING after few seconds,
it is showing CREATE_FAILED.

I go through ticketer.log file in OpenNMS. i got following error in that file:

2010-10-04 12:37:28,894 ERROR [OpenNMS.TroubleTicketer] OtrsTicketerPlugin: Failed to create or update OTRS ticketApplication failed during request deserialization:
no element found at line 1, column 0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187

And also i have gone through Parser.pm file under the path: /usr/lib/perl5/XML/Parser.pm line 187.
In this file 187 line code is as follows:

$result = $expat->parse($arg);

And i got reply for this problem in OpenNMS forum. They provide link as follows:
https://rt.cpan.org/Public/Bug/Display.html?id=58538

Further, I install SOAP::Lite,SOAP::DATETIME, SOAP::Manip, SOAP::Transport::HTTP via CPAN.

and based on link i have changed

sysread ( STDIN, $buffer, $length ) to read ( STDIN, $buffer, $length ) in following location.

root@sun:~/.cpan/build/SOAP-Lite-0.712-dFKQWa/lib/SOAP/Transport#HTTP.pm
root@sun:~/.cpan/build/SOAP-Lite-0.712-dFKQWa/blib/lib/SOAP/Transport/HTTP.pm

Still i am getting following error :

2010-10-19 18:24:59,651 ERROR [OpenNMS.TroubleTicketer] OtrsTicketerPlugin: Failed to create or update OTRS ticketApplication failed during request deserialization:
no element found at line 1, column 0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187

2010-10-19 18:24:59,711 ERROR [OpenNMS.TroubleTicketer] DefaultTicketerServiceLayer: Unable to create ticket for alarm: Failed to create or update OTRS ticket


Pls help me to configure OTRS with OpenNMS.

Thanks,
mail2vs.dvg1

[watsons]

I meet the same problem, everything is same. anybody help ?

[crythias]

You should ask on the opennms forums, also please update your signature.