Handling - out of the office (trying not to make a ticket)

[MichelleS]

We send out receipts for our products with the same 'from' address as our support email address.
I have a PostMaster Filter set up so that when auto replies from 'out of the office' emails are returned they are moved to our 'junk' folder.
I would like to not create a ticket and remove these emails or not pull these into the OTRS data base from the POP server.
Does anyone know how I can do this?

[crythias]

You can use PostMaster Filter
Match: Subject Out of Office
Set: X-OTRS-Ignore Yes
or
Set: X-OTRS-Queue Junk

[vinnie2k]

Doesn't this bin the whole ticket? I had it set up like this and whole tickets started to appear in the Junk queue

[crythias]

Actually, it does bin tickets. Perhaps X-OTRS-Ignore: Yes might be more appropriate. Sorry.
http://doc.otrs.org/1.3/en/html/receivi ... odule.html Says the same thing.

[vinnie2k]

Hey 1326 posts, one mistake, no problem

[crythias]

well, I've made more than one mistake, but I've no problem learning from them. For the most part, people have been patient enough with my goofs, especially in light of the fact that I'm at least trying to help.