Adding/Removing Queues from the QueueView

[weatherbys]

Hello.

I am using OTRS 3.04. Is it possible to add or remove columns/fields to the tickets QueueView? For example, I would like to remove the 'Locked' column and add in the "Priority" column.

Thanks.

[vinnie2k]

I would have that question for my version of OTRS as well - add the Responsible field to the view and remove Locked and Owner.

[crythias]

in 3.x, the priority column is the color code rectangle (after the checkbox).

otrs/Kernel/Output/HTML/Standard (or your theme)/AgentTicketOverviewSmall.dtl

Code: Select all

<!-- dtl:block:OverviewNavBarPageOwner -->
                    <th class="Owner $QData{"CSS"}">
                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=Owner;OrderBy=$LQData{"OrderBy"}">$Text{"Owner"}</a>
                    </th>
<!-- dtl:block:OverviewNavBarPageOwner -->

copy/paste s/Owner/Responsible

Remove fields you don't want. If you want [M]edium or [L]arge view adjusted, check for similar locations.

editing .dtls in Standard *will* be overwritten on updates.