[SOLVED]Signature in New Email not filling in dynamic fields
Moderator: crythias
[SOLVED]Signature in New Email not filling in dynamic fields
When I click to create a new email ticket and set it to any Queues that I've assigned a custom signature block, it is not filling in the dynamic portions of the signature. If I choose a queue that has the standard, default signature OTRS comes with, the dynamic portions work perfectly fine. I copy-n-pasted the dynamic fields from the standard queue, so I know they work fine. And if I go to reply to any ticket, the same exact signature works fine. It's only when creating a new email ticket that the custom signature is not working.
Last edited by keithf4 on 29 Mar 2011, 19:11, edited 1 time in total.
OTRS 3.0.7 | Ubuntu 10.04 LTS | Postgresql 8.4.7
Re: Signature in New Email not filling in dynamic fields
Created bug http://bugs.otrs.org/show_bug.cgi?id=7133
OTRS 3.0.7 | Ubuntu 10.04 LTS | Postgresql 8.4.7
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Signature in New Email not filling in dynamic fields
Screenshots will help someone provide a response...
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: Signature in New Email not filling in dynamic fields
Added screenshots to the bug report. Thanks!
OTRS 3.0.7 | Ubuntu 10.04 LTS | Postgresql 8.4.7
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Signature in New Email not filling in dynamic fields
That's result, not source 
Can you paste the contents of the signatures before render?
Can you paste the contents of the signatures before render?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: Signature in New Email not filling in dynamic fields
Source screenshot added. Sorry
OTRS 3.0.7 | Ubuntu 10.04 LTS | Postgresql 8.4.7
Re: Signature in New Email not filling in dynamic fields
*facepalm* I fixed it. Figures I open a bug report then notice it 
OTRS 3.0.7 | Ubuntu 10.04 LTS | Postgresql 8.4.7