OTRS App works very slow

Moderator: crythias

Locked
rohit1
Znuny newbie
Posts: 73
Joined: 19 Feb 2011, 12:05
Znuny Version: 3.0.5

OTRS App works very slow

Post by rohit1 »

Hi all,

My OTRS app works very slow, i have deleted the cache by running the command "Sudo bin/otrs.DeleteCache.PL", my Internet connection is fine too, after that also OTRS works very slow, the pages takes a long time to redirect, please suggest.

Regards
Rohit Singh
Regards
Rohit Singh
OTRS 3.0.7
Platform: Windows XP, MAC OS X
DB: OTRS db
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: OTRS App works very slow

Post by Wolfgangf »

please install the support package and have a look at the output, it will tell you the bottlenecks
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
rohit1
Znuny newbie
Posts: 73
Joined: 19 Feb 2011, 12:05
Znuny Version: 3.0.5

Re: OTRS App works very slow

Post by rohit1 »

Hi Wolfgangf

i have already installed the Support Package, but still its very slow, please suggest

Regards
Rohit Singh
Regards
Rohit Singh
OTRS 3.0.7
Platform: Windows XP, MAC OS X
DB: OTRS db
rohit1
Znuny newbie
Posts: 73
Joined: 19 Feb 2011, 12:05
Znuny Version: 3.0.5

Re: OTRS App works very slow

Post by rohit1 »

Hi Wolfgangf

i have already installed the Support Package, but still its very slow, please suggest

Regards
Rohit Singh
Regards
Rohit Singh
OTRS 3.0.7
Platform: Windows XP, MAC OS X
DB: OTRS db
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: OTRS App works very slow

Post by jojo »

is the support package giving you hints?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
rohit1
Znuny newbie
Posts: 73
Joined: 19 Feb 2011, 12:05
Znuny Version: 3.0.5

Re: OTRS App works very slow

Post by rohit1 »

No its not showing me any hints

Regards
Rohit Singh
Regards
Rohit Singh
OTRS 3.0.7
Platform: Windows XP, MAC OS X
DB: OTRS db
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: OTRS App works very slow

Post by jojo »

than you should buy commercial support
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Locked