I recently upgraded from otrs 2.3.x to 3.0.6. My customers are imported via LDAP from an Active Directory 2003/2008. All customers can log in normally and create tickets but if an agent tries to access the Tickets->New Ticket page on the agent interface he receives an error:
Code: Select all
Result of expression 'Core.Agent.CustomerSearch' [undefined] is not an object.
{anonymous}(TypeError: Result of expression 'Core.Agent.CustomerSearch' [undefined] is not an object.)
printStackTrace(#object)
{anonymous}(#function)
{anonymous}()
{anonymous}([object Event])
The customer backend part of my Config.pm looks as follows
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Self->{CustomerUser1} = {
Name => 'LDAP Data Source',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => 'myldapserver.mydomain.com',
# ldap base dn
BaseDN => 'ou=container1,ou=Users,dc=mydomain,dc=com',
# search scope (one|sub)
SSCOPE => 'sub',
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
UserDN => 'otrsuser@mydomain.com',
UserPw => 'XXXXXX',
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
AlwaysFilter => '(objectclass=user)',
# if both your frontend and your LDAP are unicode, use this:
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
},
# customer unique id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'sAMAccountName',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 999,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
# show not own tickets in customer panel, CompanyTickets
CustomerUserExcludePrimaryCustomerID => 0,
# add an ldap filter for valid users (expert setting)
# CustomerUserValidFilter => '(!(description=locked))',
# administrator can't change customer preferences
AdminSetPreferences => 0,
# # cache time to live in sec. - cache any database queries
# CacheTTL => 0,
Map => [
# note: Login, Email and CustomerID are mandatory!
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
[ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ],
[ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 0, 1, 'var', '', 0 ],
# [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ],
],
};