New phone ticket tab disappeared

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Exodus Sistemas
Znuny newbie
Posts: 3
Joined: 24 Mar 2011, 23:40
Znuny Version: 3.0.6

New phone ticket tab disappeared

Post by Exodus Sistemas »

Hello,

I've been translating some OTRS files and as I logged out and in again I couldn't see the tab where I can create a new phone ticket under the ticket tab. Can someone help me out?

Thanks
jojo
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: New phone ticket tab disappeared

Post by jojo »

restore the orignal files, delete all caches and follow the developer book (doc.otrs.org) for translation of otrs
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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Exodus Sistemas
Znuny newbie
Posts: 3
Joined: 24 Mar 2011, 23:40
Znuny Version: 3.0.6

Re: New phone ticket tab disappeared

Post by Exodus Sistemas »

That's what I was trying to do, but which are the original files of this specific thing? I wouldn't like to start all over becouse of some translations that I have already done.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: New phone ticket tab disappeared

Post by jojo »

in which files did you your modifications?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Exodus Sistemas
Znuny newbie
Posts: 3
Joined: 24 Mar 2011, 23:40
Znuny Version: 3.0.6

Re: New phone ticket tab disappeared

Post by Exodus Sistemas »

I've been changing some files and can't remember where the problem begun.

I have no problem in copying the original files and restart the translation in the admin page, but I wouldn't like to have that in the customer page. Can it be done?
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: New phone ticket tab disappeared

Post by jojo »

Customers and Agents can have different languages. There is no need for modification of Code!

Please read http://doc.otrs.org/developer/3.0/en/ht ... #translate
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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