Hello,
I've been translating some OTRS files and as I logged out and in again I couldn't see the tab where I can create a new phone ticket under the ticket tab. Can someone help me out?
Thanks
New phone ticket tab disappeared
Moderator: crythias
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- Znuny newbie
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- Znuny Version: 3.0.6
Re: New phone ticket tab disappeared
restore the orignal files, delete all caches and follow the developer book (doc.otrs.org) for translation of otrs
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 3
- Joined: 24 Mar 2011, 23:40
- Znuny Version: 3.0.6
Re: New phone ticket tab disappeared
That's what I was trying to do, but which are the original files of this specific thing? I wouldn't like to start all over becouse of some translations that I have already done.
Re: New phone ticket tab disappeared
in which files did you your modifications?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 3
- Joined: 24 Mar 2011, 23:40
- Znuny Version: 3.0.6
Re: New phone ticket tab disappeared
I've been changing some files and can't remember where the problem begun.
I have no problem in copying the original files and restart the translation in the admin page, but I wouldn't like to have that in the customer page. Can it be done?
I have no problem in copying the original files and restart the translation in the admin page, but I wouldn't like to have that in the customer page. Can it be done?
Re: New phone ticket tab disappeared
Customers and Agents can have different languages. There is no need for modification of Code!
Please read http://doc.otrs.org/developer/3.0/en/ht ... #translate
Please read http://doc.otrs.org/developer/3.0/en/ht ... #translate
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com