Sending responses to Users/Customers

[marty210578]

Hello All,
I have a 2 in 1 OTRS system, so i will serve 2 departments from 1 system.

I have created 2 postmaster mailaccounts and assigned them to their own inbox queue.
Postmaster 1-> 1-raw
postmaster 2-> 2-raw

on the queues i have configured
Queue 1-raw -> system address :postmaster1@something.com
Queue 2-raw -> system address :postmaster2@something.com

Auto-response:
I have created a autoresponse email for each queue and in the field auto response i selected:
Auto response 1 from : postmaster1@something.com
Auto response 2 from : postmaster2@something.com

The responses are connect to the corresponding queues.

The bigest question is: why is it not sending outbound emails.
The only time it does is when i configure : "SendmailNotificationEnvelopeFrom" with a emailaddress.

But that's not a good solution for me since that would only sendout emails with a sender that is not specific for that environment.
fe. f i would fill in postmaster@something.com
all response emails from both queues would mention postmaster@something.com instead of their own emailaddress.
If users would reply to these emails they will never arrive in the correct queue or correctly being added to their ticket.

Note: agent notifications work perfectly without configuring the "SendmailNotificationEnvelopeFrom"

My server is called : nllx01.intranet.local and my internal smtp gateway is called : mail.mailsrouter.net
could that perhaps be the issue?

any help is appreciated

kind regards martijn

[jojo]

you need to give the OTRS server permissions on the SMTP Gateway for sending and relaying emails