How to Link Configuration ITEM with a Customer

[muralizipzap]

Dear All,
I new to OTRS-ITSM package. I have installed 3.0.6 , latest ITSM package, Created a Customer and a configuration ITem belongs to him.

Now I need to link the both. This helps the customer / agent to raise the tickets against the configuration items belongs to him.

All I need is, tickets raised by a customer, should be against the config Items belongs to him (automatic mapping)

Any help / link to the wiki pages is appricated.

Thanks & Regards
Muralikannan.K

[diginin]

You can assign a user to the CI via the CMDB, but there is no automatic change in CI state when a ticket is opened by a user.