Emails stuck - generating the same ticket over and over

rustbucket · Post by **rustbucket** » 06 Apr 2011, 21:36

A few days ago I started having two problems. No changes have been made to the system.

1.) Emails are not generating tickets. The oldest email in the mailbox is generating the same ticket over and over again, but it never deletes that email and moves on to the next. If I manually delete an email, it does the same thing with the next one. I'm seeing this in the logs when that happens:

Code: Select all

Apr  6 04:30:13 help OTRS-PostMasterMailbox.pl-10[466]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [100284/senior staff dr] created (TicketID=298,Queue=Unsorted,Priority=3 normal,State=new)
Apr  6 04:40:02 help OTRS-PostMasterMailbox.pl-10[602]: [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (help.utec-lowell.org/466)!
Apr  6 04:50:02 help OTRS-PostMasterMailbox.pl-10[740]: [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (help.utec-lowell.org/466)!
Apr  6 05:00:02 help OTRS-PostMasterMailbox.pl-10[882]: [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (help.utec-lowell.org/466)!
Apr  6 05:10:02 help OTRS-PostMasterMailbox.pl-10[1019]: [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (help.utec-lowell.org/466)!
Apr  6 06:30:02 help OTRS-PostMasterMailbox.pl-10[2147]: [Notice][Kernel::System::PID::PIDCreate] Removed PID (PostMasterMailbox/help.utec-lowell.org/1334, because 1 hour old!

Submitting changes causes the browser to download index.pl. This happens whether I'm sumbitting a reply to a ticket or applying settings changes.

I've done a bit of reading, and tried the following:
- stopped/restarted the cron jobs with Cron.sh
- Changed the max. size and UID of postmaster in SysConfig
- Checked that the cron looks correct.

I'm not sure what to check next...

Any help greatly appreciated, as the natives are getting restloes.

Thanks,
Josh