Awaiting Customer Response Workflow

[nigmafyre]

I have been trying to figure this workflow out for quite some time, and from what I can tell, it should work, but my problem is that it seems that when using GenericAgent to change a ticket state from a 'pending notification' state to a 'pending autoclose successful' state the pending time is not set in the table OTRS.TICKET.UNTIL_TIME. Is this required for the autoclose to work, or does autoclose key off a different field somewhere?

My setup is as follows (OTRS2.4.7 on WIndows Server 2008):
Added 2 new states:
- 'Awaiting Customer Response' (pending reminder)
- 'ACR+4Days' (pending auto)

My desired workflow is:
New Ticket -> Agent sets it to Awaiting Customer Response -> 4 days later, a notification is sent to customer to send new info, and the ticket is then set to ACR+4Days -> 4 days after that state change a final notification is sent to the customer that the ticket is being closed, and the ticket is set to Closed Successful

I have Generic Agent setup to find tickets in the 'Awaiting Customer Response' state which have reached their pending time in the LAST 1 Day, and it will set the ticket to ACR+4Days, but my problem is that I'm unsure if the autoclose will work on these as the system doesn't appear to set the OTRS.TICKET.UNTIL_TIME field. Will this setup work?

(note that I have set appropriate transitions in STATEAFTERPENDING, and I have updated PENDINGDIFFTIME to be 345600 (4days))