OTRS Customer search

[thomkortekaas]

We are planning to use OTRS for a medium-sized project merely for call-logging.
For that we have a customer database.

I imported the user database into OTRS.Customer_users and works fine.
However to search for a customer you have to give a name, email or customer_id in the search field.

My question is, how can I extend this search so that I can search for other attributes like zip-code (that's most important attribute).?

Currently i'm exploring "kernel\modules\AdminCustomeruser.PM", but I haven't find a solution yet.

[crythias]

You can add zip code in the search criteria of Config.pm. You may have to copy stuff from Defaults.pm. Take a look at the admin manual.

zip code is not exactly a one-to-one search, though. It could be for you, but ...

[thomkortekaas]

thnx!

Worked:

CustomerID => 'customer_id',
CustomerValid => 'valid_id',
CustomerUserListFields => [ 'first_name', 'last_name', 'email', 'zip' ],

# CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id', 'zip' ],
CustomerUserSearchPrefix => '*',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => [ 'title', 'first_name', 'last_name' ],
CustomerUserEmailUniqCheck => 1,