Hi,
OTRS will create new ticket via email no matter who send it.
Now I want OTRS create new ticket via email only if the email was sent from the specific domain, e.g. *@mycompany.com.
How make it happen?
Thanks,
Mshi
Create new ticket only if email send by *@domain.com
Moderator: crythias
Create new ticket only if email send by *@domain.com
OTRS: 3.0.7
ITSM: 3.0.2
Running on: Ubuntu 10.04 LTS with MySQL, integrated with MS 2003 Active Directory Server
ITSM: 3.0.2
Running on: Ubuntu 10.04 LTS with MySQL, integrated with MS 2003 Active Directory Server
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Create new ticket only if email send by *@domain.com
among other things http://forums.otrs.org/viewtopic.php?f=60&t=6586 you could figure out how to block on the mail side.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask