I am using the OTRS system for internal only use only so have no need for customers to login. When adding customers into the system it asks me for a Username and password. Is there anyway to remove the need for this?
I have tried removing them from the DTL files and although they have dissapeared from the Customer Entry view, when I try and add a customer it tells me that I need to enter a Loginname for the customer.
Anyone have any ideas?
Remove the need for Customer Login
Moderator: crythias
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- Znuny newbie
- Posts: 5
- Joined: 13 Apr 2011, 16:58
- Znuny Version: 3.0.6
Re: Remove the need for Customer Login
you'll need at least the login name as this is the primary key for the customer (you can take the mail adress for example)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 5
- Joined: 13 Apr 2011, 16:58
- Znuny Version: 3.0.6
Re: Remove the need for Customer Login
So I could use the email address instead of the Customer Login?
How would I go about changing this?
How would I go about changing this?
Re: Remove the need for Customer Login
just put in email adress in login field
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com