Remove the need for Customer Login

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fightstarr20
Znuny newbie
Posts: 5
Joined: 13 Apr 2011, 16:58
Znuny Version: 3.0.6

Remove the need for Customer Login

Post by fightstarr20 »

I am using the OTRS system for internal only use only so have no need for customers to login. When adding customers into the system it asks me for a Username and password. Is there anyway to remove the need for this?

I have tried removing them from the DTL files and although they have dissapeared from the Customer Entry view, when I try and add a customer it tells me that I need to enter a Loginname for the customer.

Anyone have any ideas?
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Remove the need for Customer Login

Post by jojo »

you'll need at least the login name as this is the primary key for the customer (you can take the mail adress for example)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
fightstarr20
Znuny newbie
Posts: 5
Joined: 13 Apr 2011, 16:58
Znuny Version: 3.0.6

Re: Remove the need for Customer Login

Post by fightstarr20 »

So I could use the email address instead of the Customer Login?

How would I go about changing this?
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Remove the need for Customer Login

Post by jojo »

just put in email adress in login field
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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