Hi everyone,
Can we log a ticket in backdates using OTRS 3.0.6 on windows? Any workaround?
Ticket logging in back dates
Moderator: crythias
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crythias
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Re: Ticket logging in back dates
change the system date. Don't forget to change it back.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Ticket logging in back dates
Any other workaround? if I have a few hundred manually maintained call logs in different dates, how can I import those into the system?
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
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Re: Ticket logging in back dates
directly, no, because the program uses system date hard coded.
But if you want to use the API, you can script the import to set the system date, create the ticket via api, then set the system date to now (sync with a time server)
But if you want to use the API, you can script the import to set the system date, create the ticket via api, then set the system date to now (sync with a time server)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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