Hi
In our company each support person have their own group of Customers that they are managing. They will own tickets for these clients. Is there an easy way of assigning an agent to multiple customer tickets in one go, rather than going through the tickets one by one?
Thanks
Changing owners for multiple CustomerIDs
Moderator: crythias
Changing owners for multiple CustomerIDs
OTRS 3.0.4 on Linux with MySQL database connected to an Active Directory for Agents
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crythias
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Re: Changing owners for multiple CustomerIDs
Look at PostMasterFilters, Customer Groups, and Agent-Queues.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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