Solved: Rename the OTRS folder

[RBehr]

We wish to rename the OTRS folder - i.e. change http://domain/otrs/index.pl to http://domain/somethingelse/index.pl.

Is this possible and how can it be done?

[Wolfgangf]

you need to chance the Aliases in your webservers config
look into /etc/apache2/conf.d/otrs.conf

[RBehr]

Thank you Wolfgang

Our setup is under Windows, so I assume you refer to c:\Program Files\OTRS\Apache\conf\httpd.conf?

Once the references in this file are changed, what changes need to be made to the actual folder structure? Confusingly, there are two OTRS folders (c:\Program Files\OTRS\OTRS\...). Which of these should be renamed? There also appear to be other files which make hard-coded reference to these folder structures:

• c:\program files\otrs\apache\conf\httpd.conf
  c:\program files\otrs\kernel\config.pm
  c:\program files\otrs\scripts\apache2-perl-startup.pl
  c:\program files\otrs\scripts\login.pl
  c:\program files\otrs\var\httpd\htdocs\index.html
  others?

The aim is not to change the folder names unless we have to, but rather to simplify the URL to something that has meaning for our users. Ideally, we'd like to do away with the folder altogether and just have http://servername/index.pl.

Again, your help is sincerely appreciated.

[Wolfgangf]

I see - you have no signature - therefore I can only guess ...

I don't have a windows installation, but look in

c:\program files\otrs\apache\conf\httpd.conf

first or look for files like otrs.conf in path c:\program files\otrs\apache\ and it's subfolder

you need to find there something like

Code: Select all

    <Location /otrs>
#        ErrorDocument 403 /otrs/customer.pl
        ErrorDocument 403 /otrs/index.pl
        SetHandler  perl-script
        PerlResponseHandler ModPerl::Registry
        Options +ExecCGI
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv
        Order allow,deny
        Allow from all
    </Location>

and you want to change the <Location /otrs> to the URL you want

[Wolfgangf]

and probaly this here http://forums.otrs.org/viewtopic.php?f=62&t=9334 also needs to be checked

[RBehr]

Ultimately, needed to make the following changes:

c:\program files\otrs\apache\conf\httpd.conf:
Line 500: "RedirectMatch ^/$ /avsm/index.pl"

c:\program files\otrs\scripts\apache2-httpd.include.conf:
Line 7: ScriptAlias /avsm/ "C:/PROGRA~1/OTRS/otrs/bin/cgi-bin/"

Core ==> ScriptAlias = /avsm/

Restart OTRS Services

This worked. Many thanks for your help.

[Wolfgangf]

No problem - you found the way yourself