Processing order for multi workorders

[mshi]

Hi,

Imaging there are a few workorders under a ITSM Change, e.g. workorder1, workorder2 and workorder3.

I want to take control on the processing order between those workorders, such as

Workworder2 only will be actived to process for agent after workorder1 was closed.
And workorder3 only will be actived to process for agent after workorder2 was closed.

Can ITSM:Change provide this kind control mechanism on processing order?

Thanks in advance,

Mshi

[jojo]

yes, via conditions and actions in the Change Management Module

[mshi]

Hi jojo,

thanks again,

I got it. The state of workorder can be locked by action.

Mshi