Hi,
I would like OTRS automatically reject email with big attachment.
I see that there is a SysConfig parameter in Core::Postmaster PostMasterMaxEmailSize that can be set to cap the size limit for emails to be fetched but I would like to reply to the sender with an auto-message like "the attachment in your last email is too big..." just to make him aware that his email will not be parsed.
Is there a way, possibly with ACLs, to set this?
Any hint?
thank you in advance
Giulio
reject email with big attachment
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- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
reject email with big attachment
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.
Re: reject email with big attachment
You need to do this is the Mailserver (from where you are fetching mails)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
Re: reject email with big attachment
Hi Jojo,
you mean there's no way to set any filter on OTRS and that you have to configure a filter or something on the mailserver?
you mean there's no way to set any filter on OTRS and that you have to configure a filter or something on the mailserver?
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.
Re: reject email with big attachment
OTRS does not have a spamfilter. It only can check Headers
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com