Freetext newPhoneticket

[thomkortekaas]

Hi all,

Desired situation:

For the NewPhoneticket part of OTRS I want to add 2 TicketFreeText options, these are dropdownboxes. (This is no problem, this works fine).
What I want is that if an agent clicks an option in TicketFreetext1, that a number of corresponding items will appear in TicketFreeText2.

TicketFreeText1 = First ContactReason
TicketFreetext2 = Second(or sub) ContactReason

FirstContactReason has about 6 options, and every option has like 5 suboptions.
So I want to click in Firstcontactreason an option, and then the corresponding suboptions will appear in SecondContactReason.


I'm not sure where to start, can someone point this out.. or is this in by default?

[crythias]

There is no logic or relation between freetext fields.

If you want to modify http://forums.otrs.org/viewtopic.php?f=60&t=8032 to show TicketFreeText2 or 3 based upon the value of Free Text 1, fine, but there's no way to filter 2 based upon 1.

[thomkortekaas]

hmm, I thought so.. I couldn't find anything about it in SysConfig or documentation.

What I could try is use Queues for the 1th contact Reason and a FreeTextfield as a second one with help of the javascript that was on the link you posted.

I'll give it a try and post if it works.

P.S. I made a javascript for otrs PhoneTicket that will fill in the fields based on the url.
So if you click or send an url like http://10.7.74.99/otrs/index.pl?Action= ... ethingelse
The customername, subject and body will be prefilled.
Anyone interested? I can post a HOW-TO ?

[thomkortekaas]

I got it to work.
Field 2 shows only the values based upon the chosen value of Field 2.
I did it with a custom Javascript and the values are hardcoded in the script.

I'll post a howto next week when i've got the time for it.