Impossible to send message to:

[wjstarck]

Hello-

Brand nube here.

I just installed and setup with SMTP and I'm getting this error.

Here is the full error message:

Code: Select all

Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri Apr 22 15:24:28 2011 Message: Impossible to send message to: Joe Blow <wjs@bigideasoft.com> . Traceback (2044): Module: Kernel::System::Ticket::Article::ArticleSend (v1.274) Line: 2042 Module: Kernel::Modules::AgentTicketCompose::Run (v1.124.2.3) Line: 525 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_20_28x86_29_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 

Thank you.

[wjstarck]

otrs log says:

Code: Select all

[Fri Apr 22 15:24:28 2011][Info][Kernel::System::Email::Send] Error sending message
[Fri Apr 22 15:24:28 2011][Error][Kernel::System::Ticket::Article::ArticleSend][2042] Impossible to send message to: Joe Blow <wjs@bigideasoft.com> .
[Fri Apr 22 15:58:12 2011][Error][Kernel::System::Email::SMTP::Send][117] SMTP authentication failed: 535GSSAPI: unknown method

?

[wjstarck]

OK, NVM, I see that I have to choose SMTPLS dropdown option. Working now.