deny agent adding new customer

[thomkortekaas]

Hi,

We have an OTRS 3 install running.
Normally when you click 'Customers' you get the customer screen with the 'add customer' button.
My question is, for a group of agents in a group I want to deny the option to add or modify a customer.

So that the customer overview will be read-only.

Is this possible? I've been playing with rights assignment, but as soon as I remove the RW rights the customer-section disappears.

[thomkortekaas]

*bump*

[thomkortekaas]

Does nobody have a clue how to fix this issue i'm having?

Maybe possible to make the otrs.Customer_user table read-only in MySQL?
Only consequence I could think of is errors in OTRS when someone does click on "Add Customers" and then Apply, or when an agents tries to change customerdata.

[thomkortekaas]

Found a temporary workaround, it's not ideal but it works for now:


Remove “Add Customer” button & disable “Edit customer”.

Open OTRS\Kernel\Output\HTML\Standard\AdminCustomerUser.dtl.

Remove or place # symbols before:

On line 42 to remove the “Add Customer Button”:

Code: Select all

<!-- dtl:block:ActionAdd -->
                    <li>
                        <form action="$Env{"CGIHandle"}" method="post">
                            <input type="hidden" name="Action" value="$Env{"Action"}"/>
                            <input type="hidden" name="Subaction" value="Add"/>
                            <input type="hidden" name="Nav" value="$QData{"Nav"}"/>

                            <button class="CallForAction Plus" type="submit"><span>$Text{"Add customer"}</span></button>
                            <br/>
                            <label class="InvisibleText" for="Source">$Text{"Select"}</label>
                            $Data{"SourceOption"}
                        </form>
                    </li>
<!-- dtl:block:ActionAdd -->

On line 239 to remove the Submit & Cancel button in “Edit customer view”

Code: Select all

<div class="Field SpacingTop">
                            <button class="Primary" type="submit" value="$Text{"Submit"}">$Text{"Submit"}</button>
                            $Text{"or"}
                            <a href="$Env{"Baselink"}Action=$Env{"Action"};Nav=$LQData{"Nav"}">$Text{"Cancel"}</a>
                        </div>