Problem: Cannot make free text fields visible...

[shostakovich]

Hi,

I wanted to do some testing in order to see what's possible with OTRS. I've defined free text/free article fields in Core::TicketFreeText as mentioned in the FAQ entry.

Afterwards I enabled the new fields (set "content" to 1) in:
Ticket::Frontend::AgentTicketCompose###TicketFreeText
Ticket::Frontend::AgentTicketCompose###ArticleFreeText

In the ticket compose screen, I still do not find anything free text related. Is there something else I have to do, or is there a misunderstanding on my side?

It's OTRS3::ITSM...

TIA
Michael

[yuri0001]

At first, you need to enable them in ViewNewPhone or ViewNewEmail to be able to input anything in that fields. Than you can find this values in TicketZoomView

[shostakovich]

Thanks. Oh, I was searching a lot, now I see what you mean -->

Frontend::Agent::Ticket::ViewPhoneNew
Frontend::Agent::Ticket::ViewEmailNew

Yes, that does the trick, maybe the FAQ should be enhanced respectively...