Frontend::Agent::Ticket::ViewMove Vs external-note [SOLVED]

[SLESSARD]

Title says it all ... wondering why there is not option to set the note type (internal, external or report) on that ViewMove page ?!

Is there a workaround in the configuration or does this tweak has to be done in the code ?!

I can understand the logic behind only allowing internal-note to the MovePage but in our case we want the Customer to see it all ... risky but intentional ;o)

[crythias]

Because in general, the Queues are for the Agent's benefit, not the customer's. As in: for this queue, what type of agent (who) can handle this ticket request?

[SLESSARD]

Sounds good!! that's what I figured!! ;o)

So we will look at the code to see what can be done

[SLESSARD]

AgentTicketMove.pm

line 678 ArticleType => 'note-internal',

Change to note-external changes the behavior