Add different free fields to different workorders

[mshi]

Hi,

In workorder of ITSM Change, it should be better that different workorders have different fields.

For example,
Workorder of "Resource Assessment" should have fields of hardware cost, software cost and installation cost;
Workorder of "Proposed date" shuld have fileds of expected downtime period.

But I found if "free text1" was enabled in Frontend::Agent::ViewWorkOrderEdit, all different workorders will show the same field of "free text1".

How make different workorders have different fields?

If it can't, please kindly give me your suggestion and advice!

Thanks in advance and best regards,

Mshi

[mshi]

bump

[Daniel Obee]

Seems that OTRS is working on a solution but until now there's no way to do this by the features given.

Greets,
Dan

[mshi]

Hi tisar,

Thank you very much for your reply.

Hoping the next coming version of OTRS:ITSM will be improved on it.

Mshi