Report for time per customer per month

[NickT]

I am fairly new to OTRS and am looking to implement it in our comany as a service management system for all our staff. At first glance it seems great with one problem i can't figure out. I'm trying to create a report which will list the total time taken for all tickets related to a customer for billing purposes.

With this, at the end of each month when customers are billed our admin staff can run the report and have a total figure of "time units".

Can this be done with the statistics report wizard?

[andrelop]

Hello,

I've been trying to find out an answer for exactly this problem. If you or someone else reading this managed to find out a solution, please, speak out

[Sergio]

Hi, anybody does know the answer?

thank you

Sergio

[meukmans]

If this would be possible it would be great