I wonder if it is possible in any way to add the "change_time_" from the ticket table from the db to the dashboard. I have read about other solutions about last contact, but i my case, change time is good enough. I am stuck at: AgentDashboardTicketGeneric.dtl. I am a little bit new to OTRS, but i am learning every day
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Today i have:
Title - Que - Time(age)
I would like to have:
Title - Que - Last updated - Time(age)
id this possible in a relative easy way?