I apologies if this question has already been answered, but I'm having problems with queue refresh.
Only way I seem to be able to refresh my queue view is by pressing Fetch mail -button from 'PostMaster Mail Accounts'. I have tried to set the 'QueueView Refresh Time' at Edit your preferences -> Other settings, but it does not seem to have any effect.
Am I missing something here?
Thanks
Tuomas
Queue refresh
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Re: Queue refresh
Are we talking about a window refresh of the queue view or about importing mails as tickets into OTRS?
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IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
Re: Queue refresh
Sorry I was little bit unclear. What I wish to do is to automatically import mails as tickets into OTRS.
Tuomas
Tuomas
Re: Queue refresh
Did you read the admin book section on installing? It seems that your cron jobs are not running
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Queue refresh
I'll check the cron jobs.
Tuomas
Tuomas
Re: Queue refresh
Okey we have got one step further 
We have set the cron jobs and the system is now fetching the mails automatically, but we're still having problems with the automatic refresh of the queues.
Cron is set to refresh the mailbox every 5min and queue refresh interval is set also to 5 min from 'Other settings' but from some reason the queues are not refreshed. Queues and thereby incoming tickets are refreshed only by manually refreshing the browser view.
We have set the cron jobs and the system is now fetching the mails automatically, but we're still having problems with the automatic refresh of the queues. Cron is set to refresh the mailbox every 5min and queue refresh interval is set also to 5 min from 'Other settings' but from some reason the queues are not refreshed. Queues and thereby incoming tickets are refreshed only by manually refreshing the browser view.