My apologies if this topic has been addressed previously, but a search for "bulk merge" doesn't come up with very much.
I'm running OTRS v2.2.5, and I am wondering if it's possible to do a bulk merge. Specifically, I would like to select a bunch of tickets and merge them into one ticket. It doesn't seem possible with the version I am using. Has this been implemented into a later version?
Thank you for any help.
bulk merge?
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Re: bulk merge?
Hi,
I don't know (anymore) if bulk actions have been available in 2.2.x
in 2.4.x this where perfectly - maby you should consider to upgrade
Br
I don't know (anymore) if bulk actions have been available in 2.2.x
in 2.4.x this where perfectly - maby you should consider to upgrade
Br
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting