how we can escalate tickets manually?

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rohit1
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Posts: 73
Joined: 19 Feb 2011, 12:05
Znuny Version: 3.0.5

how we can escalate tickets manually?

Post by rohit1 »

Hi all,

How we can manually escalate tickets from one agent to other agents whenever required, please suggest.

Regards
Rohit Singh
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Rohit Singh
OTRS 3.0.7
Platform: Windows XP, MAC OS X
DB: OTRS db
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: how we can escalate tickets manually?

Post by crythias »

it's queue to queue, not agent to agent.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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